Network alarm operation company service content
[ Summary of content ] Networked alarm operation companies mainly provide users with the safest and highest quality services, not only for security protection services, but also for users to do a good job of fire detection and prevention of emergency incidents. Various potential safety hazards that may occur, so as to solve all the safety hazards for the user, truly establish a safe and harmonious environment for the user, sincerely serve all the content of the service to the user, and let the user really feel that he is spending money to give a network alarm Operating service companies are value for money.
Network alarm service process details
Each time an operator signs a service contract for a networked alarm system with a user, they need to do the following steps:
(1) Field investigation
The relevant person in charge of the network alarm operation service company needs to visit the defense zones required by each user in person, and have a high sense of responsibility to investigate the indoor and surrounding safety hazards of the user. Come to the place where life and property are threatened, make relevant notes, so as to design the best solution for users.
(Two) solution design
After the relevant person in charge of the network alarm operation service company returned from the user's field visit, he opened the notes on the user's safety hazards and the threat to the life and property at the time. Based on these notes, he carefully designed a security solution that suits the needs of users At the same time as the design of the solution, it is necessary to clarify the relevant details to the user, and not to make the user unclear.
(3) Signing a fair contract
In the negotiation between the user and the person in charge of the network alarm operation service company, and there is no unfairness or one party is involuntary, the process of signing the contract must be based on the principle of good faith. After the contract is made, Both parties can reach an agreed agreement and can sign contracts under friendly long-term cooperation.
(D) implementation of installation works
After both parties have signed the contract, the networked alarm operation service company should promptly dispatch the company's most skilled technical personnel to the user-designated defense area for installation and construction, and when dispatching technical personnel, they must explain that the technical personnel cannot be sloppy to the user The installation must be carefully installed. After installation, the user will be tested on site and demonstrated to the user on the spot. The user will be taught how to use the related operations and functional effects. Before leaving, make sure that the user has no doubt. "Engineering Technical Regulations" and "Safety Prevention Engineering Procedures and Requirements" install relevant alarm devices for users.
(V) User operation guidance
After the technician installs the relevant alarm device for the user, the technician needs to demonstrate the operation on site to the user to thoroughly understand the operation and use. After watching the user's own attempt, make sure that the user's operation is correct and there is no wrong operation. Teach the user several times to make the user thoroughly familiar with the use. Without any doubt, the technician can leave on his own.
Network alarm service content introduction
(1) Provide round-the-clock police service
You must take the initiative to provide 24/7 police alarm services to users who join the network to prevent users from encountering criminal actions by criminals and causing major property or loss of life. Therefore, users must be protected 24/7.
(2) Service of alarm device for irregular inspection
Networked alarm operation service companies need to conduct regular inspections of the alarm devices installed by old users who have joined the network to prevent the device from aging or various problems that cannot be continued. Check which devices need to be replaced and which need to be repaired. This inspection can also make users feel comfortable and feel that they are really being taken care of by the service company. At the same time, conducting inspections can also reduce the unnecessary costs of false alarms caused by the aging of the device or various reasons. Therefore, the inspection service not only guarantees the safety of users, but also reduces the service cost of its own company.
(3) Emergency repair alarm device service
Facing the problem that the front alarm device installed by the user cannot alarm, the operator must dispatch related technical engineering to the damaged device designated by the user for repair. If the front device fails, the alarm cannot be reported, and the time must be repaired as soon as possible. If it is delayed for a day or two, or an hour or two, it may also bring a criminal a chance to move, and it will also cause a great threat to the user's injury. Therefore, when the user alarm device fails, the network alarm operation Businesses need to solve this problem for the first time for customer service.
(D) Online detection service
The networked alarm operation company can implement remote online detection of the user's defense of the zone through the networked alarm receiving center. If the user is found to have not armed the zone that needs to be defended through the detection, then the user can be notified by phone or text message to start the defense in time. The user did not defend in time due to his own negligence. The networked alarm service company can help users solve this problem, and indeed give the user a safe and personal service.
(V) Free system usage report service
The networked alarm operation service company can report the situation of the alarm device to the user in a timely manner every month, so that the user can know the use of the alarm device that they have installed every month, so that the user can have an understanding, and also need to check with the user All arming and disarming conditions of the month.
(6) Providing claims services
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