In order to reflect our company's service tenet of "quality first, customer first", we provide customers with long-term technical support and comprehensive services. Shenzhen Lion King Technology Co., Ltd. makes the following commitments to service content
After-sales service process:
1. Technical consultation: To answer various technical problems encountered by customers during the installation, commissioning, use and maintenance of the equipment.
2. Technical training: Our company is responsible for the commissioning work before the equipment is put into operation, and provides free training to partners. The training content is the operation and daily maintenance of equipment and systems, and is trained by professionals. Remote technical training or on-site training can be provided according to user needs and specific methods of cooperation (such as partners who meet our on-site training requirements, responsible for our technicians' accommodation, food and transportation costs)
3. Installation guidance service: When customers encounter problems during installation, we will arrange engineers to dock and guide the installation.
4. Regular telephone visits and return visits: The key partners' phone return visits should be no less than twice a quarter. If necessary, they should come to visits at any time to find and understand problems that occur during the use of the equipment at any time, to help users solve problems in time, and to ensure the normality of equipment run.
5. Provision of technical information: Provide all the technical information and publicity color pages according to the contract to the buyer in a timely manner. It is obliged to invite the purchaser to participate in the supplier's technical design review when necessary.
6. Supply of spare parts: In order to ensure the normal operation of the equipment for many years and relieve the user's worries, our company provides users with spare parts for the maintenance of equipment for a long time. For the equipment under the warranty scope, our company will provide the spare parts for the required equipment free of charge. For the non-warranty scope, our company will provide the users with preferential prices.
7. Response speed: After receiving the quality problem information reflected by the buyer, reply within 2 hours and arrange for someone to solve it within 5 hours. To ensure that users are not satisfied with the quality and service does not stop.
8. If the two parties to the cooperation sign a cooperation, this letter of commitment will become an integral part of the contract and have the same legal effect as the contract.
Service tenet: patiently listen to user feedback and solve user feedback
Technical Engineering Contact:
Zhong Gong: 13360504979 Wu Gong: 13255922618 Wen Gong: 13760234366
Customers who purchased the product can also join the Lion King After-sales Technical Discussion Group: 341637265
The Lion King Company will receive user feedback calls 24 hours a day!
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Shenzhen Lion King Technology Co., Ltd.-All rights reserved
Guangdong ICP No. 08114571
Service Hotline: 400-0506-110